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On this page you'll find a list of publications available with IBSMA and ECPweb memberships. Basic and Premium members access current and archived publications from this site.

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Special Issues and Reports
Download

Glossary of Software License and IT Asset Management Terms (October 2008)
Download your copy of IBSMA's must-have glossary of more than 600 software asset and license management terms! This is the source of industry-standard definitions for all of the procedures, structures and systems unique to the SAM discipline. Access the online glossary.

Authored by an IBSMA member committee spanning software publishers, SAM tool providers, consultants and practitioners, the glossary will help to create a common language for asset management and license compliance worldwide.

Download Profiles in Excellence (June 2008, 64 pages)
When IBSMA set out to profile everyday software asset management practitioners and uncover their secrets to success, we knew we’d find good advice, constructive stories and best practices that all of our members could benefit from. What we didn’t realize was the depth and significance of the knowledge our profile subjects had to share.This collection presents just a few of the many exceptional individuals we encountered through this profile project.

In Profiles in Excellence we’re proud to present six remarkable practitioners: Zulfikar Salehmohamed, FIDUCIA IT AG; Lynn Barbour, Medavie Blue Cross; Thomas Oscanyan, University of St. Thomas; Dan Griffith, Freescale Semiconductor; Michael Crumm, Lower Colorado River Authority and Michael Desmond, Hospital Services.
Download 2008 Survey Report on Software and IT Asset Management (June 2008, 24 pages)
During the last 10-plus years, an industry has emerged worldwide to help organizations of all sizes implement, automate and optimize their investments in information technology assets. As early adopters of software and IT asset management (SAM and ITAM) refine approaches and master life-cycle processes for computer hardware, there has been a marked shift towards applying these concepts to the complex characteristics of software. In this age of Sarbanes-Oxley, software compliance audits, economic uncertainty and industry regulation, the management of software distribution, licensing, support and reconciling entitlements with usage is a multidimensional practice in which software license management has taken on crucial importance.

This third annual SAM and ITAM survey documents and promotes up-and-coming best practices and trends in this emerging IT discipline. We compare past and present results, explore practices, approaches and motivations common to the industry and provide IT managers with straightforward information to help make intelligent choices about acquiring, managing and improving IT assets.

Download 2007 Survey Report on Software and IT Asset Management (May 2007, 24 pages)
Our 2007 Survey Report on Software and IT Asset Management reveals changing priorities of executive management and the role of tools and automation. We see a profound association between organizations with successful software and IT asset management programs and those that conduct reviews and audit results. The survey also uncovered a 75 percent jump in the number of firms audited for software license compliance.
Download

A Guide to Negotiating Better Software License Agreements (B and P)
Finally, a guide to the specific terms, traps and quirks of negotiating software license agreements. Our guide to negotiating better software license agreements will help you draft low-risk, high-return SLAs. Whether you’re a beginner or have negotiated hundreds of software license agreements, you’ll learn new ways to avoid the most common mistakes and manage the obligations of the agreement—from initial purchase through maintenance and termination. Also included is a sample software license agreement, 15 best practices for writing software license agreements and a glossary of terms.

Download SAM Pros See High Demand for ISO 19770 Standards
IT managers believe establishing SAM standards is good for business, saves money, improves IT service and enhances a company's negotiating position, according to a new study by the International Business Software Managers Association and ECPweb.com. The study also found high demand for software tagging standards from end users who said they'd be more likely to buy SAM tools that supported their efforts toward ISO compliance. Available in PDF for all members.
Download

Modeling IT Infrastructure: An IT Service Management Approach (May 2006, 16 pages)
ECPweb presents a primer covering the heart of ITIL, the configuration management database (CMDB). Canadian ITIL expert and author David Chiu writes a practitioner’s account of the steps setting up the CMDB. The configuration management database (CMDB) is the cornerstone of information sharing between ITIL processes. Available in PDF for members only (Basic and Premium).

Download Perspectives on Software Compliance (April 2006, 12 pages)
This collection of interviews, with Bob Kruger (IBSMA), Ron Brill (KPMG LLP) and Christina Crowley (Oracle USA), follows on our August 2005 survey report covering end user attitudes to software audits.
Profiles in Excellence: Software Asset Management (April 2006, 12 pages)
This collection of articles covers five profiles of software asset management success.
Download
Download IT Equipment Disposal: The Growing Complexity, by Dennis Zaucha.
ECP's 20-page report.
Download

Software Manager Special Issue (Feb. 2005, 35 pages)
This special issue of Software Manager includes previously published articles on practical approaches to software asset management, contracting, licensing and return on investment.
Download IT Asset and Software Management Survey Report (July 2005, 34 pages)
Download Best Practice Guide for IT Asset and Software Management (July 2006, 140 pages)
Download Software Publishers’ Enforcement Programs (November 2005, 16 pages)
A report on end user attitudes to software compliance, enforcement, auditing and software industry trade associations.
Download

Software Asset Management is Good for Business (November 2005, 20 pages)
A report on software asset management practices and program maturity.

Free download of reports and special issues is included with PREMIUM memberships. Your account status will be verified before the link to download is sent by e-mail.

Terms of Use: The member may make one (1) printed or electronic copy of the publication for personal use. Any further reproduction or redistribution of this publication in any form without prior written approval is prohibited.

 

June 08

Managing Software Costs and License Compliance in a Virtualized World
Software Manager provides an overview of software license management for virtualization; detailing key issues organizations need to address in order to achieve cost control and compliance goals.
November 07

SAM Managers Say Honesty the Best Policy
You get a registered letter, e-mail or telephone call from a software publisher or association who wants to know how you’re using their software, and maybe wants to stop by for a look-see at how you keep track of software licenses. Whether just a shot across the bow or a prelude to a full-blown audit that could chew up a month’s time, contact from publishers can be a source of dread and can leave an enduring sore spot afterward.

Recent ECPweb surveys (see ECP’s 2007 Survey Report on Software and IT Asset Management) indicate that software-license compliance audits are as prevalent as ever. So how do you contend with inquiries from publishers and their representatives and, when they follow, audits? We asked specialists in Europe and the United States from several different kinds of companies: banks, manufacturers, insurers and consultants. We found differences—and some striking similarities—in their responses.

In the report, filled with direct quotes from end users, you'll read about audit methods and frequency, targeting, audit outcomes and experiences and lessons learned.
November 06 Software Manager Report on Adobe License Manager
Adobe’s new license manager for business and government customers employs embedded e-licensing technology to accurately and automatically track deployment of its products. The compulsory system costs nothing for volume purchasers, but Adobe products will henceforth be “license aware,” rendering unlicensed software unusable (individual buyers will continue to use standard Adobe product activation procedures). A major boost to Adobe’s ability to fight software piracy, Adobe License Manager should appeal to software managers who understand the importance of license compliance.
October 04 Improving Power Positioning in Software Contract Negotiations
September 04 Microsoft Software Assurance: Past and Present
July 04 Key Elements of Contract Negotiation Preparedness: Creating a Contract Strategy
June 04
  • Los Angeles County’s Internal Services Department Drafts A Roadmap to SAM Improvement
  • SAM Benchmark’s 8 Key Success Factors
  • Poll: Savings With Asset Management
  • Future Savings Hinge on Commitment to SAM
April 04
  • Ask the Experts: Is a One-Time Inventory Better Than Nothing
  • Assessing Your IT Maturity
  • Putting the Model to Work: Asset Management Maturity Levels and Attributes
March 04
  • Software Asset Management: Implementation Planning
  • Software Contracting Issues During Server Consolidation and Downsizing
February 04
  • Software Asset Management: Determining Direction
  • Playing Hide and Seek with Regulators: Why Companies Fail to Comply
  • When Upgrades Have Strings Attached
  • When Free Software Has Strings Attached
  • BMC’s Acquisition of Magic Solutions: It Doesn’t Add Up
January 04
  • Preventing and Managing a Software Crisis
  • Software Asset Management: The Reporting Function
  • User Rankings: Top 10 Discovery Tools
December 03
  • Software Asset Management: Reconciling Software Against Usage
  • Computer Associates' FlexSelect Licensing
November 03
  • Software Asset Management: Managing Installed Software
  • Preserving Software Rights
  • New Technology Challenges the Status Quo in Software Packaging
October 03
  • Software Asset Management: The Contract Management Connection
  • Usage-Based Software Pricing By Cicala & Associates

 

IT Service Manager        Tools Manager

March 2009

 

Tools Manager 2009 ITAM & SAM Annual Review Series. Available in PDF. Click on the title to download an article. This series has a February 2009 publication date.

Tools Manager Guide to Ratings and Feature/Function Ratings Table

Download the complete series (8.7 MB .zip file)

Acresso KACE
Aspera License Tracker
BDNA ManageSoft
BigFix Microsoft
Blazent NetSupport
BMC Novell
CA Open iT
Crayon PS'Soft
Dell ASAP SAManage
Eracent Sassafras
Express Metrix Symantec
FrontRange TriActive
IBM update4u
  USU
  Vector Networks
  Ventana
December 08 Tools Manager
Tools Manager 2009 CMDB & ITSM Annual Review. Companies of all sizes are implementing configuration management databases at a furious pace. Capable of storing nearly limitless amounts of configuration item (CI) data—including information on which assets are in an environment, their interdependencies and what services they support—organizations rely on CMDBs to manage, organize, interrelate, update and categorize configuration data. In this issue we review and compare tools from BMC Software, CA, Digital Fuel, EMC, FrontRange, Hornbill, IBM, Managed Objects, Service-Now.com, Symantec, Tideway and USU AG. The following products are included in Product Briefs: Axios, Hewlett-Packard, Numara, PS’Soft and Staff&Line. Available in PDF. 28 pages.
June 08

Tools Manager
Ten New SAM Tools Put to the Test. In individual editions of Tools Manager, our editors review the newest offerings from USU, Bit9, Update4U, Staff and Line, Symatec, Ventana, Centennial, BDNA, Acresso and Right2use. Each tool review edition of Tools Manager includes our balanced and unbiased ECP summary evaluation where our editors detail the latest product developments and features. Available in PDF. 20 pages.

April 08

IT Service Manager reviews Service Operation
Second in a series of five reports on the Information Technology Infrastructure Library’s v.3 books, IT Service Manager boils down this complex service management framework to its essentials. In our second report, we take a look at the Service Operation volume, which addresses the management of IT service operations. Available in PDF. 8 pages.

February 08 Tools Manager 2008 ITAM and SAM Review
A Complete Guide to the Best ITAM and SAM Tools. ECPweb's 48-page Winter 2008 Tools Manager issue is our biggest issue yet. Read 32 in-depth reviews of the best ITAM and SAM tools. Includes handy feature comparison charts, ratings and definitions.

List of tools in this issue: AppStream, Aspera, BDNA, Belarc, Blazent, BMC, CA, Centennial Software, Dell | ASAP, Express Metrix, Hewlett-Packard, IBM, Insight, Kace, LicenseTracker, Macrovision, ManageSoft, Microsoft, Net Support, Novell, Open iT, Oracle, Provance, PS’Soft, SAManage, Sassafras, Scott & Scott, Snow Software, Staff & Line, Symantec/Altiris, TCO Solutions, USU AG, Ventana Group (48 pages, PDF).
October 07 Tools Manager CMDB Review Fall 2007
The Evolving CMDB: Tools Expand to Meet Demand. ECPweb's 32-page Fall 2007 Tools Manager issue offers in-depth reviews of 11 CMDB products and includes supplementary materials on selecting a tool. We also cover a new tool for license management from Aspera, along with highlights of ITIL v.3. List of tools in this issue: Aspera, Axios Systems, BMC Software, CA, Hewlett-Packard, IBM, Infra Corp., Numara Software, PS’Soft, Staff & Line, Symantec (Altiris and Veritas). This issue is available in print and PDF.
April 07 IT Service Manager reviews the ITIL v.3 refresh project and ISO/IEC 20000
The Information Technology Infrastructure Library is getting a major facelift with the so-called Refresh Project, which will bring it up to date with more complete how-to advice based on current IT best practices, needs and technology. A major objective of the refresh is to enhance ITIL’s alignment with the new international service management standard, ISO/IEC 20000.
March 07 Tools Manager 2007 Review Issue
The 2007 Tools Review Issue covers 24 tool providers and more than 30 products, offers new assessment dimensions, product comparison charts and ratings and our Assessment Matrix. List of providers in this issue: AB+AC=US, Altiris, AppStream, BDNA, Belarc, BMC Software, CA, Centennial Software, ePlus, Hewlett-Packard, IBM, Kace Networks, ManageSoft, Microsoft, Novell, OpeniT, Oracle, PS'Soft, Sassafras Software, Scott & Scott, Staff & Line, Symantec and Ventana Software.
September 06 IT Service Manager Are you ready for ITIL?
With extensive interviews, commentary, and analysis, ECPweb takes a wide-ranging look at the service-management framework that started in the United Kingdom and is now making a splash in America. Plus, we report the results of our ITIL readiness survey, examining seven readiness indicators. ITIL is here to stay!
Fall 06 (August)

Tools Manager Fall 2006 Tools Aplenty: How to Find the Best CMDB for You
This issue offers in-depth reviews of 9 CMDB products and includes supplementary materials on the mechanics and marketing of CMDBs. We also cover new tools for license management from Adobe, Microsoft and Symantec, along with a review of ManageSoft's Compliance Manager suite. SAM standards go international: Read about IBSMA's efforts to promote ISO 19770-1 and 2.

List of tools in this issue: Adobe License Manager, Symantec License Inventory Manager, Microsoft SMS, ManageSoft Compliance Manager and CMDBs from Altiris, Axios, BMC, CA, Hewlett-Packard, IBM, Mercury, MRO Software and Ventana.
April 06 Assessing Software Usability to Aid in Selecting Software Tools
Software usability is an important criterion for selecting a business software tool because it helps assess a product’s ease of use, intuitiveness or simplicity. This article looks at seven dimensions of usability and how to measure them to ensure that a product will contribute to the success of your project. By Mitch Brisebois.
January 06

2006 Tools Review Issue (Corrected copy posted April 2006)
Expanded coverage to 34 tool reviews, including super-discovery tools designed for topology mapping and emerging approaches to software asset management. Covers enhanced products from traditional and up-and-coming technologists, offered in a combination of hosted, conventional and on-demand models.

List of tools in this issue: Altiris, BMC, CA, ePlus, Eracent, Everdream, HP, IBM, MRO Software, Peregrine Systems, Provance, PS’SOFT, ASAP, KACE, ManageSoft, MediaPlane, Novell, Scalable Software, BDNA, Centennial Software, Express Metrix, Integrity Software, NetSupport, OpenIT, Sassafras Software, Softchoice, Altiris Software Virtualization Solution, AppStream, Macrovision,Network D, Softricity, Cendura, Hyperic, nLayers.
November 05

Tools Manager Nov. 2005 In this issue we further refine our popular Assessment Matrix into three charts that cover point, combined and suite tools. Includes a complete ratings chart covering 20 popular products and definitions of each functional area. Includes these product reviews: BDNA, Altiris Software Virtualization and Macrovision FLEXnet 11.

Tools Manager Assessment - BDNA Corporation, based in Mountain View, Calif., debuted version 3.5 of its IT asset and software management tools this fall with a new asset reconciliation and analytic reporting tool and an updated version of its auto-discovery and inventory reconciliation tool. The review covers BDNA Inventory Consolidation & Asset Reconciliation (v. 3.5) and includes an assessment matrix, BDNA vs. category average, definitions of functional areas and detailed assessment worksheets. 6 pages.

 
December 05

RFID: The Long Road from Hype to Reality
When exciting new technologies arrive on the scene, the asset-management
industry is sometimes prone to hype. The emerging technology of radio frequency identification (RFID) has had such an effect, due to its impressive potential for tracking and identifying IT assets in large and dispersed inventories.

However, now that the industry has had time for a more sober appraisal, it has become apparent that RFID has a long way to go before it can live up to the hype.
September 05

Special Issue

  • Tools Manager - We compare application services for IT asset and software management. Check out the latest Assessment Matrix and ratings chart.
  • Resources Manager - Save this handy reference guide with links to ITAM and SAM specialty services. Plus - our list of certified ITAM tools.
  • ECP Survey: SAM Yields Substantial Savings on IT Outlays Companies employing SAM programs achieved an average 131 percent return on investment, significantly reducing their overall cost of delivering IT services.
  • Software Compliance and Sarbanes–Oxley: Understanding the Connection
July 05

This issue is available online.

  • IBM Boosts Software Discovery Line by Acquiring Isogon
  • The Horizon Brightens for Peregrine Systems
  • CA Readies New Release of Unicenter Argis for Fall
  • Keep Accurate Invoices to Prove Ownership of Software Licenses
June 05

This issue is available online.

  • Altiris Buys Pedestal Software for Its Security-Management Tools
  • Scalable Software Release Survey 3.6
  • Novell's Purchase of Tally Systems Strengthens Asset Management Tools
May 05
  • ECP Survey: Cost Reduction and Compliance Top Reasons for SAM and ITAM Programs
  • Enterprise Licensing Is Preferred Enforcement Method—for Now
April 05

This issue is available online.

  • A Decision-Support Program Can Unearth a Trove of Savings
  • Dedicated to Improvement: A Canadian Approach to ITIL
  • Navigating the Tools Landscape—Part One of a Multi-Part Series Covering Tool Evaluation and Selection
  • Macrovision Raises Profile as Provider of Software Compliance Tools
  • Peregrine Improves AssetCenter
  • ePlus Offers Solid Value in an Evolving Market
  • Software Asset Management Assessments
March 05

This issue is available online.

  • Lend Lease Leads the Way With New Infrastructure Roll-Out
  • ECP Exclusive: Brian Johnson Discusses the Art of Building Bridges
  • Using Legal Tactics to Defend Against Software Audits
  • Setting the Standard for ITIL Best Practices
  • The Next Generation of BMC’s Integrated Asset-Service Management Product
  • Take the ECP Survey of Software and Asset Management Practices (available until April 4)
February 05

This issue is available online.

  • Comparing Tools for Configuration and Software Asset Management
  • ECP Exclusive: Interview With Karen Metrakos, CIO of Bank of Montreal
  • Perspectives: The Future of Asset Management Services, From a U.K. Piracy Watchdog's Perspective
  • Tools Manager: Unicenter Argis Portfolio Asset Management, by Computer Associates Download
  • Product Comparison Chart: Tools for Software Management & Compliance
  • Latest NetSupport Release Has Unique Features for Its Class
  • Provance Set to Release Enhanced Version
  • Everdream, an Impressive Offering from a Newcomer to Asset Management
January 05
  • Tools Manager
    ECP is proud to introduce a new feature: Tools Manager brings you product assessments conducted by end users and our own experienced network of professionals. In its debut installment, we apply the same methodology used in past ECP end-user assessments to evaluate the features, functions and business value of leading software management tools. The unique design of Tools Manager includes product—and feature—comparison charts, an assessment matrix and a discussion of how we categorize the tools.
  • Tools Manager Assessment Matrix
  • Tools Manager Feature Comparison Chart (print on legal size paper)
  • Product Comparison Charts: Business Value and Feature & Function Components
  • End-User Assessment: Peregrine AssetCenter Peregrine AssetCenter 4
  • Centennial Updates Discovery Product
  • Compliance ’04 Wraps Up ECP’s 2004 Conference Calendar
November 04
  • ECP Exclusive: Executive Reports on Software Asset Management
  • What Good Telecom Managers Know—and What IT Asset Managers Can Learn from Them
  • ECP Aims to Build Community Through Best-Practice Groups
  • PS’SOFT Portal Centralizes Access to IT Assets
  • HP Comes to Market With License Management Service
  • New Altiris Portal a Promising Tool for Software Distribution and Management
  • Does Your Antivirus Software Comply with Sarbanes-Oxley?
  • COBIT Frameworks and IT Asset Management

Software Manager

  • Creating a Strategy for Software Contract Negotiations
  • Software Licensing: What Constitutes Proof?
October 04
  • Tool Assessment: Altiris Asset Management Suite
  • Nationwide Insurance to Preview Asset Life-Cycle Framework at ECP Symposium
  • Museum of London Tackles IT Asset Management
  • Software Asset Management: A Piece of the Compliance Puzzle
  • Microsoft Announces New Windows Desktop—But It’s Not Likely to Solve Software Assurance Problems
  • What DCML Means for Asset Management
September 04
  • Profile : The One With the Best Plan Wins: Mark Bradley Talks About Service-Level Management and Surviving Mergers and Acquisitions
  • Compliance: Managing SOX Compliance With Asset Management Tools
  • Tools: Asset Management Tool Comparisons
  • BSA’s Kruger to Speak at Gartner Summit
  • Blazent Bridges the Reporting Gap With New Analytic Tools
July 04
  • Asset Management Repository Assessment: MAXIMO MainControl
  • User Poll: Top 10 Asset Management Products Under Review or Evaluation
  • Case Study: Insurance Company Learns To Make FOAM and Influence Initiatives
  • IBM Reports PC Leasing Increasing As Product Sales Rise
  • Peregrine Systems Inc. Announces New Initiatives
June 04
  • The Four Key Elements of Contract Negotiation Preparedness
  • Quick-Fix Solutions: The Best and Worst Alternatives
  • Ask the Experts: Far-Reaching Effects of Compliance on Data Storage Requirements
  • Poll: Top 10 Interest Areas
  • Isogon Signs IBM to Market SoftAudit for z/OS
  • Service Providers Under the Compliance Microscope
  • DCML Organization Releases Draft 1.0 Framework
May 04
  • Asset Management Is Good For Business: Case Study
  • Ask the Experts: Far Reaching Effects of Compliance on Data
    Storage Requirements
  • Herding Cats and More at SAM Summit 2004 in Chicago
  • Corporate Governance Delivers Bottom Line Results
  • BMC Software to Acquire Marimba
  • CA Acquires Miramar Systems
  • Opsware Rebrands Tangram’s Asset Insight
  • Scalable Software Enhances Support for SMS 2003

April 04 (407kb)

April 04 (3.42mb)
  • IT Equipment Disposal – A Look at the Options
  • Tally Systems Releases TS.Census License Compliance Suite
  • Nationwide Insurance Adopts Process and Portfolio Management
  • ECP Polls: Software Audits and Compliance
March 04
  • A Guide to Value-Based Outsourcing: The Value Health Check
  • IT Asset Tracking—Real-Life Lessons Learned
  • Using and Disclosing Confidential Information
  • T-Systems Excels in Asset Management Services
  • Altiris Inc. Breaks New Ground with Release 6
  • Profiles: Toby Redshaw with Motorola
  • ECP Poll: Computer Disposal and Recycling
February 04
  • Service Level Management at Zurich Life US
  • Grid and Utility Computing—What’s the Difference?
  • Avoiding the Fuzzy ROI Trap
  • The Case of Lurking Contractual URLs: How to Mitigate Future Risks
  • New Opportunities In PC Leasing
January 04
  • Configuration Management at BMO Financial Group
  • Discovery Tools – Delivering Unexpected and Recurring Value
  • Calendar of Events
  • Restarting a Failed IT Asset Management Program: Why Projects Fail
  • Opsware To Acquire Tangram
  • Altiris Acquires Wise Solutions
  • User Rankings: Top 10 Service and Asset Management Tools
December 03
  • Expanding the View of Infrastructure Management
  • Solution Requirements for Managing Service Levels
  • Using Return on Investment to Promote Profitability
  • Analyzing Project Benefits with Project Portfolio Management
  • Will IT Budgets Get a Boost as the Economy Improves?
  • Return on Investment—Where is the Payoff?
  • Calendar of Events
November 03
  • Generating Value With Vendor and Contract Management
  • Managing Service Levels
  • 10 Simple Ways to Recover Profits in Your Enterprise
  • Developing Value Propositions
  • When Good Vendors Go Bad - A Customer Perspective
  • Leasing Lessons: Court Rules in Favor of Lessee on Liquidated Damages
October 03
  • In Search of Business Value: TCO Meets ROI
  • Staffing for Asset Management: A Mixture of Skills and Teamwork
  • The Truth About Service Level Management
  • Market Watch
  • Court Rules in Favor of Lessee's Right to Exercise End-of-Lease Options
  • Sarbanes-Oxley and HIPAA: Why You Should Care
  • Help Desk Tools Ranking
September 03
  • The Compliance Quandary
  • The Software Asset Management Balanced Score Card
  • User-Based Licensing: Tips for Buyers
  • Value-Based Software Asset Management
  • Market Watch - News and Reviews
  • Discovery Tools Survey Results and Assessment
August 03
  • Lease Transactions Evolve as Off-Balance Sheet Rules Take Effect
  • The Lessor Line-Up: It's the Independents vs. the Captives
  • Overcoming Leasing Pitfalls
  • An Eight-Point Guide to Understanding - and Negotiating - Your IT Equipment Lease
  • Lease Management Tools: Features to Consider
  • Determining Residual and Fair Market Values
  • CA Unicenter: Solutions for Today
July 03
  • New Products and Services
  • Establishing Information Reliability
  • Creating Relationship-Building Services
  • Making the Case for Process-Focused Initiatives
  • Unraveling the Mystery of Anti-Piracy Programs
  • Before You Sign the Lease
  • The Strengths and Weaknesses of Total Cost of Ownership
June 03
  • Is ITIL in Your Future?
  • Leveraging Tools for IT Asset Security
  • Adapting ITIL Models for IT Asset Management
  • Information Central . . The Asset Repository
  • Ranking Asset Management Tools
  • Developing the Asset Management Opportunity
  • New Options for Asset Management Practices
  • Balancing Service and Cost With Seat Management
  • Automating Lease Invoice Reconciliation
  • What's New in Isogon Galaxy
May 03
  • UCITA: Protect Yourself
  • Managing Risky Investments in Software
  • Tracking UNIX Systems and Software with Isogon's SoftAudit for UNIX
  • Leasing 101:  Understanding the Operating Lease
  • Bringing Focus to Asset Management Practices
  • Shifting the Balance in Single Source Negotiation
  • What's New With Tangram

 


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Publications are delivered in PDF format. You may make one (1) printed or electronic copy for personal use. Publications are not refundable unless noted otherwise. Permission to reproduce this publication has been granted by ECP Media LC (ECP). Any further reproduction or redistribution of this publication in any form without prior written approval is prohibited. ECP's permission to reproduce this publication should not be deemed to be an endorsement of any company or product. ECP publications are intended to be one of many information sources and decision-makers should not rely solely on the ECP evaluation for making solution choices. ECP expressly disclaims all warranties, express or implied, including but not limited to fitness of this research for a particular purpose or merchantability.