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North American IT Managers Poised to Profit from ITIL

ANN ARBOR, MICH. (October 3, 2006)– Nearly half of North American IT managers are currently assessing their organizations’ implementing the ITIL (Information Technology Infrastructure Library) framework, 17 percent are one to two years into the adoption of the program, and 9 percent have more than 3 years of work invested in implementing the processes, according to a study reported in IT Service Manager, a publication of the International Business Software Managers Association and ECPweb. They study, conducted earlier this year, is a comprehensive survey of IT managers at U.S. and Canadian firms covering their readiness to undertake an ITIL-focused IT service management program.

The reasons behind ITIL implementations vary. Most responding firms said they want to simply or improve their processes, but beyond that, professionals cited "improve customer satisfaction," "lower costs" and "compliance" as reasons they're moving to ITIL.

The survey covers organizations' management commitment to ITIL along with its culture, infrastructure, personnel, measures of success, quality assurance processes and service procedures.

"We do not have an official ITIL program in place but we do have many processes that are patterned after ITIL," said one survey respondent in the financial services sector. "The goal is to demonstrate practical value, then to introduce a formal program. The work upfront will help pave the way for formal funding."

Looking toward the future, IT managers predict an annual savings from ITIL to average $1.9 million. Respondents indicated that they expect to save on average 10 percent of their IT budgets from such implementation. More important, survey responses indicate that early-stage adopters expect about a 15 percent return on the ITIL investment.

IT executives appear to be buying into the concept as well. Some of the survey's strongest ratings were seen on management commitment to ITIL.

For North American IT Managers, ITIL is exploding and most certainly here to stay. The U.S. market is huge and adoption of ITIL by a moderate number is U.S.-based companies will significantly advance IT service management practices worldwide.

Information about IT Service Manager and the International Business Software Managers Association is available at www.ECPweb.com. To download a copy of the survey report use this link: http://www.ecpmedia.com/publicdownloads_open/ITSM_Sept06_promo.pdf

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