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Events Summary
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SAM Summit 2010 | Practitioner Symposium Details and registration

SAM Summit 2010

Committee Meeting

Mar. 11 | SAM Standards Committee Meeting

Networking Seminar

Mar. 29 | Mountain View, California

Education and Training

Oracle Licensing & License Management Training | NEW CERTIFICATE COURSE

Apr. 19 | London, England | Condensed version
May 25-26 | Chicago, Illinois | Extended version

Assessing Software Asset Management Processes Course (PCSAM)

2010 Course Schedule
Apr. 20 | London, England
Apr. 27-28 | New York, New York
May 25-26 | Chicago, Illinois
Oct. 19-20 | London, England
Nov. 30-Dec. 1 | Chicago, Illinois

Advanced PCSAM recertification: This option is available to those seeking advanced PCSAM recertification. Conduct a detailed assessment and complete a take-home essay exam. Contact us for details.

Self-study PCSAM course and online exam: Complete the course at your convenience and your own pace. Includes all materials, phone consultation and the IBSMA assessment tool. Contact us for details.

Practitioners Certificate in Software License Management Course (PCSLM)

2010 Course Schedule
Mar. 23 | Virtual classroom course
Apr. 19 | London, England
May 6 | Chicago, Illinois
Jun. 2 | Virtual classroom course
Jul. 14 | New York, New York
Sep. 9 | Virtual classroom course
Oct. 13 | Los Angeles, California
Oct. 18 | London, England
Nov. 22 | Virtual classroom course

IBSMA offers a self-study PCSLM course and online exam. Click here for details.


We reserve the right to limit distribution of free materials to members and subscribers. Due to heavy demand for some sessions only ECPweb.com and IBSMA members may participate. To join IBSMA visit IBSMA.com.

ECPweb.com is launching a new online forum in 2010. Check ECPweb.com for details.


   
IBSMA_event.gif IBSMA SAM Standards Committee Meeting - Mar. 11 - Teleconference - 12:00 p.m. U.S. EST

Join this session to learn about new SAM standards under consideration for the 19770 series. The new standards cover SAM vocabulary and definitions and tiered-conformance certification for SAM processes.

Your input at this stage is vital to shaping the standards' development. IBSMA, a voting member of the U.S. national standards body, will submit comments on the new standards at the next U.S. TAG meeting April 13-15 in Long Beach, Calif.

Attend the March 11 meeting if you want to review the proposed standards and prepare comments. IBSMA's director and long-time standards expert, Steven Russman, will lead the session.

Participation in SAM standards activities is open only to IBSMA Basic and Premium members.* When you RSVP your membership will be verified and you will receive dial-in information by e-mail. Please contact IBSMA if you are unsure of your member status.

*Membership in IBSMA.com is free. There is a fee for Basic and Premium memberships. To join at these levels visit IBSMA Membership.

Background on the committee

IBSMA invites members interested in participating in international standards development to join the SAM Standards Committee. Participation includes attending meetings and working on standards development projects, study groups and work items. Representatives may also be called on for editing, review and market research.

IBSMA is a voting member of the ISO/IEC JTC1 SC7 U.S. Technical Advisory Group (TAG). The TAG develops the official U.S. position on SC7 standards. The TAG also appoints delegates to represent the U.S. at international meetings and members typically participate in one to three SC7 working groups. The ISO/IEC 19770, 15504 and 20000 series, to name a few, are examples of SC7 standards.

IBSMA’s focus is on software asset management (WG21) and governance (1A).

Work is conducted at group meetings and independently, and some travel may be required. Time commitment varies based on the project and most work can be done outside of daily working hours.

For additional information or specific questions, contact Services@IBSMA.com or call us a the number at the bottom of this page.
 

   
IBSMA_event.gif IBSMA Networking Forum - Mountain View, Calif. - Mar. 29
$0.00

Join SAM and ITAM community members for networking Monday, March 29 at KPMG in Mountain, View, Calif.

The session begins at 8:30 and ends at noon. Stop by for coffee, discussion and time for meeting SAM pros. We'll provide the stimulating presentations and introductions. This event is sponsored by IBSMA and open to all. KPMG is the host for this session. Steven Russman, executive director, will be on hand to open the meeting. Please register in advance.

Location
KPMG LLP
500 E. Middlefield Rd.
Mountain View, CA 94087

Agenda
8:30–9:00 Registration, coffee and networking

9:00–9:15 Opening remarks, Ron Brill (KPMG) and Steven Russman, IBSMA

9:15–10:30 Software Asset Management in an International Organization—Addressing the Challenges

In this presentation we'll cover real-life experiences of software asset manager Kathryn Lallana of Sonic Solutions, an international software company. Learn how she successfully tackled SAM challenges to reduce costs and compliance risks. The session will be conducted as a case study and the discussion will be moderated by Cynthia Farren of Cynthia Farren Consulting.

Presenters: Kathryn Lallana, Sonic Solutions and Cynthia Farren, Cynthia Farren Consulting

10:30–10:45 Coffee break

10:45–11:30 What to Expect from an Oracle License Management Review

Megan Bozio, senior director of Oracle License Management Services in North America, presents a deep dive into what you can expect and how to prepare for a license management review. You'll come away with an idea of the tools and methods to collect usage data and other information you should collect, as well as how to report it. Use this information to conduct your own review or self-audit.

11:30–12:00 Roundtable discussion topics: Microsoft licensing; Teaming with the technologists, Licensing in a virtual world

Please enter the number of attendees in the box below. Enter attendee's names after you add the item to the cart.
Quantity

   
PCSAM_cert-logo.jpg Assessing Software Asset Management Processes (according to ISO/IEC 19770-1) PCSAM

Course level: Practitioner Certificate Course

Benchmark your software asset management (SAM) program and create a scorecard, plus prove your SAM competence by earning the Practitioners Certificate in Assessing Software Asset Management Processes (PCSAM).

Assessing SAM processes according to ISO/IEC 19770-1 is for moderate to experienced software asset management professionals and others who want to learn practical approaches to assessing and implementing SAM programs and practices according to the international standard. The course is also useful in creating a SAM program scorecard.

This course will help you understand and apply the standard with a results-oriented team-learning approach to creating policies, processes and procedures in six process areas. We’ll show you how to conduct a high-level SAM-process assessment using ISO/IEC 19770-1 as a framework.

At the completion of this course, you’ll come away with a foundation in assessment principles, the ability to conduct a gap analysis and self-assessment and know how SAM processes fit in the ITIL framework. Following an introduction and review of 19770-1, process areas and assessment methods, we’ll guide you through an in-depth look at six areas: control environment, planning and implementation process, inventory processes, verification and compliance, operations management and interfaces, life-cycle process interfaces.

Upon completion of the session students may take the optional certification exam. Students passing the test will receive IBSMA’s PCSAM certificate. Course details

The course runs from 8:30 am to 4:30 p.m. both days. The optional two-hour exam will be given on the second day. The exam is included in the course fee. Space is limited to 12 people. If the minimum number of registrations is not attained we may cancel or defer this class. We are not responsible for travel-related expenses incurred in the event of a change.

The course fee includes a charge of $250 to cover licensed ECP and ISO materials. All attendees will receive a copy of ISO/IEC 19770-1 and presentation materials (paper copy only, PDF not available). The self-assessment guide and tool are available for purchase separately.

Advanced PCSAM recertification: This option is available to those seeking advanced PCSAM recertification. Conduct a detailed assessment and complete a take-home essay exam. Contact us for details.

Self-study PCSAM course and online exam: Complete the course at your convenience and your own pace. Includes all materials, phone consultation and the IBSMA assessment tool. Contact us for details.

Choose from the following locations and dates:


 
   
PCSAM - London - Apr. 20
$995.00

This session begins at 8:30 a.m. and ends at 5:00 p.m.

This is an intensive daylong version of the PCSAM course focusing on conducting a process assessment and developing a SAM scorecard. Modules on SAM standards are not included. Attendees will learn how to conduct an assessment and create a SAM scorecard for their company.

This session does not include the certificate exam. The exam is available online for an additional fee.

Advanced PCSAM Recertification: This option is available to those seeking advanced PCSAM recertification. Attend the course, conduct a detailed assessment and complete a take-home essay exam. Contact IBSMA for a registration code and save $200 on the course fee (advanced PCSAM only).

This course will be held in central London.


Quantity
Quantity   1      2+  
Price $995.00 $895.00

   
PCSAM - New York - Apr. 27-28
$1,495.00
This session begins at 8:30 a.m. and ends at 4:30 p.m. both days. The exam will be offered at the end of the second day. Students may also take the exam online (additional fee). The in-class exam is included in the course fee. Note: The minimum registration for this course is 4 and maximum is 10.

Advanced PCSAM Recertification: This option is available to those seeking advanced PCSAM recertification. Attend the course, conduct a detailed assessment and complete a take-home essay exam. Contact IBSMA for a registration code and save $200 on the course fee (advanced PCSAM only).
Quantity
Quantity   1      2+  
Price $1,495.00 $1,395.00

   
PCSAM - Chicago - May 25
$895.00

This session begins at 8:30 a.m. and ends at 5:00 p.m.

This is an intensive daylong version of the two-day course focusing on conducting a process assessment and developing a SAM scorecard. Modules on SAM standards are not included. Attendees will learn how to conduct an assessment and create a SAM scorecard for their company.

This session does not include the certificate exam. The exam is available online for an additional fee.

Advanced PCSAM Recertification: This option is available to those seeking advanced PCSAM recertification. Attend the course, conduct a detailed assessment and complete a take-home essay exam. Contact IBSMA for a registration code and save $200 on the course fee (advanced PCSAM only).


Quantity
Quantity   1      2+  
Price $995.00 $895.00

   
PCSAM - London - Oct. 19-20
$1,795.00
This session begins at 8:30 a.m. and ends at 4:30 p.m. both days. The exam will be offered at the end of the second day. Students may also take the exam online (additional fee). The in-class exam is included in the course fee. Note: The minimum registration for this course is 4 and maximum is 10.

Advanced PCSAM Recertification: This option is available to those seeking advanced PCSAM recertification. Attend the course, conduct a detailed assessment and complete a take-home essay exam. Contact IBSMA for a registration code and save $200 on the course fee (advanced PCSAM only).
Quantity
Quantity   1      2+  
Price $1,795.00 $1,695.00

   
PCSAM - Chicago - Nov. 31-Dec. 1
$1,495.00
This session begins at 8:30 a.m. and ends at 4:30 p.m. both days. The exam will be offered at the end of the second day. Students may also take the exam online (additional fee). The in-class exam is included in the course fee. Note: The minimum registration for this course is 4 and maximum is 10.

Advanced PCSAM Recertification: This option is available to those seeking advanced PCSAM recertification. Attend the course, conduct a detailed assessment and complete a take-home essay exam. Contact IBSMA for a registration code and save $200 on the course fee (advanced PCSAM only).
Quantity
Quantity   1      2+  
Price $1,495.00 $1,395.00

   
PCSAM Online Exam Fee
$150.00
Online exam fee for one-day and PCSAM recertification course. Each person taking the exam must attend the Assessing Software Asset Management Processes (PCSAM) course. The exam takes approximately 2.5 hours to complete.

Quantity

PCSAM - Advanced PCSAM recertification
$695.00

Quantity   

PCSAM - Self-study course and online exam
$995.00

Quantity   

   
PCSLM_cert-logo08.gif Practitioner Certificate in Software License Management (PCSLM)

Course level: Practitioner Certificate Course

Demonstrate your software license asset management (SLM) competence by earning the Practitioner Certificate in Software License Management (PCSLM). PCSLM is for IT pros, consultants and corporate staff who want to learn the basics of software license compliance and how to conduct a self-audit.

This course will help you understand the fundamentals of auditing and compliance, how to assess your software-management proficiency and develop a business case for compliance. We’ll show you how to conduct a high-level compliance review and plan and manage an external audit.

At the completion of this course, you’ll come away with a foundation in software license management principles and the ability to conduct a gap analysis and self-assessment. We’ll guide you through an in-depth look at six areas: auditing and compliance basics, software licenses, assessing your SAM proficiency, business case and tools, managing an external audit, planning and executing an audit. Each of the six modules includes team and individual exercises. Download the datasheet

Although this course has no prerequisites, students should have an understanding of the benefits and purpose of a SAM program and basic knowledge of software contract terms and conditions. Prior experience with project planning and a fundamental understanding of IT service management is helpful, but not required.

The course length is one day and runs from 8:30 am to 5:30 p.m. The optional one-hour exam will be given at the end of the day. Space is limited to 20 people. If the minimum number of registrations is not attained we may cancel or defer this class. We are not responsible for travel-related expenses incurred in the event of a change.

Each student will receive copies of all course materials and worksheets. Attend class and you’re eligible to sit for the exam. The exam is one hour (multiple choice and short answer questions) and 70 percent correct is a passing score. Students who do not pass the exam may take a second exam to be administered by the testing authority.

Choose from the following locations and dates:

   
PCSLM - Virtual Classroom Course - Mar. 23
$595.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This virtual classroom course is a four-hour condensed overview to prepare you for the PCSLM exam. Course fee includes one copy of the Study Guide and the online exam. The session begins at 11:00 a.m. and ends at 3:00 p.m. U.S. Eastern Time.

Quantity
Quantity   1      2+  
Price $595.00 $545.00

   
PCSLM - London - Apr. 19
$895.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This session begins at 8:30 a.m. and ends at 5:00 p.m. The exam is included in the course fee.

Course location
Hilton London Metropole
225 Edgware Road
London W2 1JU
Tel: 44-207-402-4141
Fax: 44-207-724-8866

Look for the IBSMA course posting on the hotel's events listing. Please contact the hotel for sleeping room bookings. The hotel is close to Paddington rail station. Contact IBSMA for hotel recommendations (e-mail to Services@IBSMA.com).



Quantity
Quantity   1      2+  
Price $895.00 $845.00

   
PCSLM - Chicago - May 6
$695.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This interactive classroom course prepares you for the PCSLM exam. The session begins at 8:30 a.m. and ends at 5:00 p.m.

Quantity
Quantity   1      2+  
Price $695.00 $645.00

   
PCSLM - Virtual Classroom Course - Jun. 2
$595.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This virtual classroom course is a four-hour condensed overview to prepare you for the PCSLM exam. Course fee includes one copy of the Study Guide and the online exam. The session begins at 11:00 a.m. and ends at 3:00 p.m. U.S. Eastern Time.

Quantity
Quantity   1      2+  
Price $595.00 $545.00

   
PCSLM - New York - Jul. 14
$695.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This interactive classroom course prepares you for the PCSLM exam. The session begins at 8:30 a.m. and ends at 5:00 p.m.

Quantity
Quantity   1      2+  
Price $695.00 $645.00

   
PCSLM - Virtual Classroom Course - Sep. 9
$595.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This virtual classroom course is a four-hour condensed overview to prepare you for the PCSLM exam. Course fee includes one copy of the Study Guide and the online exam. The session begins at 11:00 a.m. and ends at 3:00 p.m. U.S. Eastern Time.

Quantity
Quantity   1      2+  
Price $595.00 $545.00

   
PCSLM - Los Angeles - Oct. 13
$695.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This interactive classroom course prepares you for the PCSLM exam. The session begins at 8:30 a.m. and ends at 5:00 p.m.

Quantity
Quantity   1      2+  
Price $695.00 $645.00

   
PCSLM - London - Oct. 18
$895.00
This session begins at 8:30 a.m. and ends at 5:00 p.m. The exam is included in the course fee. Note: The minimum registration for this course is 6 and maximum is 20.

Quantity
Quantity   1      2+  
Price $895.00 $845.00

   
PCSLM - Virtual Classroom Course - Nov. 22
$595.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

This virtual classroom course is a four-hour condensed overview to prepare you for the PCSLM exam. Course fee includes one copy of the Study Guide and the online exam. The session begins at 11:00 a.m. and ends at 3:00 p.m. U.S. Eastern Time.

Quantity
Quantity   1      2+  
Price $595.00 $545.00

   
PCSLM Online Exam Fee
$150.00
Online exam fee for PCSLM course. Each person taking the exam must also purchase the Software License Management Study Guide or attend the PCSLM course. Note: the exam is offered at the conclusion of the classroom course and is included in the course fee.

Quantity

   
PCSLM - On site course
$695.00

PCSLM is for IT pros, consultants and corporate staff learning the essentials of software license compliance and how to conduct self-audits.

Note: The minimum registration for this course is 6 and maximum is 20.
Quantity
Quantity   1      2+  
Price $695.00 $645.00

   
StudyGuideCover.jpg Software License Management | Study Guide

At last, an introduction to the basics of software asset management (SAM) and software license management (SLM) for a wide-ranging audience! Based on our popular Practitioner Certificate in Software License Management (PCSLM) course, this comprehensive guide is written in uncomplicated English and allows you to cover the course material at your own pace.

> Learn practical tips and best practices.
> Apply concepts to your work by completing the self-assessment exercises.
> Review illustrations, graphics and key terms in each chapter to understand how concepts relate and summarize main points.
> Prepare to take the Practitioner Certificate in Software License Management (PCSLM) exam as well as administer an SLM program at your company.

We show many examples of SLM in practice to illustrate how, when successfully executed, SLM is a good business investment. The case studies also show how professionals who implement SLM best practices have thoroughly incorporated a “culture of compliance” in their workplace.

The guide’s self-assessment exercises enable you to apply each chapter’s concepts to your work environment. Illustrations and graphics show how concepts relate and summarize main points. There is also a handy list of key terms in the front of each chapter. You’ll find that the practice exercises enable you to figure out the best way to handle everyday SLM situations.

When you complete the study guide and exercises, you'll be prepared to take the PCSLM exam online.

This product is available in print and PDF. 198 pages. Download the datasheet, contents, introduction and index.


PCSLM Online Exam Fee $150.00
Quantity
Software License Management | Study Guide (Book) $95.00
Quantity
Quantity   1      2      3      4+  
Price $95.00 $90.00 $85.00 $80.00
Software License Management | Study Guide (PDF) $195.00
Quantity
Quantity   1      2      3      4+  
Price $195.00 $180.00 $165.00 $150.00
Software License Management | Study Guide (PDF and Book) $245.00
Quantity
Quantity   1      2      3      4+  
Price $245.00 $235.00 $225.00 $195.00

   
IBSMA-Seminars-Wkshps_250x5.gif Oracle Licensing & License Management Training

NEW CERTIFICATE COURSE

Course level: Practitioner Certificate Course for beginner and intermediate level software managers. Attendees will receive a certificate of completion and 10 hours of IBSMA education credit.

Venue: The course will be held in central London (Mar. 18-19) and Chicago (May 25-26, following SAM Summit 2010).

Learn how to navigate the world of Oracle products and licensing in this unique course offered exclusively by IBSMA. Join former managers in Oracle’s License Management Services group, Patrick de Veer and Mark van Wolferen, for this intensive two-day course.

The training covers the art of license allocation, case studies, middleware licensing, entitlements and support, managing an Oracle compliance review, common misunderstandings and more. Expert and guest speakers will be on hand for questions. Here's what you'll take away:

  • Learn to navigate the world of Oracle products and licensing
  • Master the fundamentals of licensing rules, policies and best practices and understand the legal context
  • Improve your grasp of major licensing models for Oracle technology products (e.g., database, options and middleware)
  • Informative review of Oracle’s reference material
  • Stimulating peer discussions, and time to share your concerns and difficulties

To learn more about the instructors visit Patrick de Veer and Mark van Wolferen on LinkedIn.

Day 1 agenda
8:30 | Registration
9:00 | Welcome, introduction and course overview
9:30 | The world of Oracle: background and historic overview, acquisitions, product portfolio
10:30 | Break
10:45 | Doing business with Oracle: contracting, pricing, reference material and more
12:00 | Lunch
1:00 | Technology licensing: database products: licensing, valid models, case studies
2:30 | Break
2:45 | Technology licensing continued: database options
4:45 | Wrap up

Day 2 agenda
8:00 | Recap and summary of day 1
8:30 | Middleware licensing
10:00 | Break
10:15 | Entitlements: product entitlements, support agreements, rules
11:15 | The art of license allocation: optimize software assets, rules and guidelines
12:15 | Lunch
1:15 | Oracle license reviews: What to expect and how to prepare
2:15 | Break
2:30 | Stories from the trenches: common misunderstandings, errors and omissions
3:30 | Open discussion and wrap up


Oracle Licensing & License Management Training - Chicago - May 25-26 $1,495.00
Quantity
Quantity   1      2+  
Price $1,495.00 $1,395.00

   
IBSMA-Seminars-Wkshps_250x5.gif Oracle Licensing & License Management Training - London - Apr. 19
$995.00

CERTIFICATE COURSE | Condensed Version

Course level: Practitioner Certificate Course for beginner and intermediate level software managers. Attendees will receive a certificate of completion and 10 hours of IBSMA education credit.

Venue: The course will be held in central London.

Learn how to navigate the world of Oracle products and licensing in this unique course offered exclusively by IBSMA. Join former managers in Oracle’s License Management Services group, Patrick de Veer and Mark van Wolferen, for this intensive daylong course.

The training covers the art of license allocation, case studies, middleware licensing, entitlements and support, managing an Oracle compliance review, common misunderstandings and more. Expert and guest speakers will be on hand for questions. Here's what you'll take away:

  • Learn to navigate the world of Oracle products and licensing
  • Master the fundamentals of licensing rules, policies and best practices and understand the legal context
  • Improve your grasp of major licensing models for Oracle technology products (e.g., database, options and middleware)
  • Informative review of Oracle’s reference material
  • Stimulating peer discussions, and time to share your concerns and difficulties

To learn more about the instructors visit Patrick de Veer and Mark van Wolferen on LinkedIn.

Agenda
The course runs from 8:30 a.m. to 5:00 p.m.
8:30 | Welcome, introduction and course overview
8:45 | The world of Oracle: background and historic overview, acquisitions, product portfolio
9:00 | Doing business with Oracle: contracting, pricing, reference material and more
9:45 | Technology licensing: database products: licensing, valid models, case studies
10:45 | Technology licensing continued: database options
12:00 | Lunch
1:00 | Middleware licensing
1:45 | Entitlements: product entitlements, support agreements, rules
2:00 |The art of license allocation: optimize software assets, rules and guidelines
3:00 | Oracle license reviews: What to expect and how to prepare
4:00 | Stories from the trenches: common misunderstandings, errors and omissions
4:30 | Open discussion and wrap up
5:00 | Course ends


Quantity
Quantity   1      2+  
Price $995.00 $895.00

   
sam_assess_gap_logo_small.gif Webinar: Introduction to Assessing Software Asset Management Processes

In this webinar we will cover the basics of assessing SAM processes according to ISO/IEC 19770-1. We'll also demonstrate our SAM Assess tool.

The webinar will help you understand and apply the standard with a results-oriented approach to creating policies, processes and procedures in six process areas. We’ll show you how to conduct a high-level SAM-process assessment and gap analysis using ISO/IEC 19770-1 as a framework and our SAM Assess Tool. Select from the date(s) listed below.
Webinar - THIS EVENT IS NOT SCHEDULED  

   
Substitution and Cancellation Policy (2010)
Substitute an attendee at any time up to the start of the course or conference. To receive a refund (less $100 administrative fee), IBSMA/ECP must receive written notice of cancellation no less than 10 business days prior to the event start date. Late cancellations will receive a credit toward another IBSMA/ECP event or workshop. No refunds for no-shows.

Full payment is required prior to attendance. In rare instances, a course will be rescheduled or postponed. IBSMA/ECP will provide at least 10 days notice. You may receive a full refund, or take a credit toward another course. IBSMA/ECP is not responsible for penalties resulting from travel arrangements.

If weather conditions dictate that we cancel a course with short notice, we will immediately contact you by phone. An announcement will also be made on the course details available on IBSMA’s events page (http://www.ecpweb.com/events.html). For courses starting on Mondays, please be sure to check your e-mail and the IBSMA Web site on Sunday.

In the event that we do have to cancel a training course at the last minute, IBSMA will either reschedule your course dates or offer a full refund of the course price.

IBSMA/ECP reserves the right to limit or deny access to events to any entity or individual. Our receipt of a registration and payment does not constitute acceptance and payments and registrations that are not accepted will be cancelled and refunded within 30 days of receipt.

Questions? Contact ECP and IBSMA at 734-930-1925 or e-mail to Services@IBSMA.com.
 

 
 
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